Return Policy
At TheraSole, we prioritize your satisfaction with every purchase. Please familiarize yourself with our Refund & Return Policy to understand the guidelines for returns and refunds:
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Returns and Refunds: You have a 90-day window from the date of purchase to request a return or refund. To initiate the process, contact us at contact@therasole.store or through our Contact Us page.
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Eligibility: Returns must be in their original packaging and condition and accompanied by the order receipt. We reserve the right to refuse unacceptable returns.
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Damaged or Defective Products: If you receive a damaged or defective product, notify us immediately with your order number, proof of purchase, and pictures of the damaged item and packaging.
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Processing Time: Upon receiving your return, we will notify you of the approval or rejection of your refund within 3-14 business days.
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Shipping Charges: Customers are responsible for return shipping charges unless the return is due to an error on our part.
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Change or Cancel Order: If you need to modify or cancel an order, please contact us within 24 hours. Once an order has been shipped, modifications or cancellations are not possible.
For any questions or concerns, do not hesitate to reach out to us at contact@therasole.store
Thank you for choosing TheraSole!